All prices are in € and include the german- VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by SEPA transfer. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods.
We only deliver within EU. We cannot guarantee delivery times but we aim to deliver within 10 working days if the items are on stock.
The delivery costs for the EURO-States are as follows:
<€ 17,- up to 5 kg and € 22,- up to 10kgs>
You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.
<Warranty in Germany is for 2 years>
Any complaints regarding the goods or services supplied should be made to:
You can e-mail:
0049 5036 429
0049 5036 2605
us with your complaint.
Our normal office hours are 9am - 6pm Monday - Friday, 9am - 2.00pm Saturday.
These Terms and Conditions do not affect any of your statutory rights.