Terms and Conditions

Prices and Payment

All prices are in € and include the german- VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by SEPA transfer. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods.

Delivery

We only deliver within EU. We cannot guarantee delivery times but we aim to deliver within 10 working days if the items are on stock.

Delivery Costs

The delivery costs for the EURO-States are as follows:
<€ 17,- up to 5 kg and € 22,- up to 10kgs>

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order's data are not accessible via internet. We keep these data in confidence according to our privacy policy.

Cancellation

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.

After-Sales Services and Guarantees

<Warranty in Germany is for 2 years>

Customer Service

Any complaints regarding the goods or services supplied should be made to:
Helmi-Sport


Aschenkrug 11

31535 Nustadt

Germany

You can e-mail:

helmi-sport@t-online.de

write, telephone:

0049 5036 429

or fax

0049 5036 2605

us with your complaint.

Our normal office hours are 9am - 6pm Monday - Friday, 9am - 2.00pm Saturday.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.